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Direct Line – Insurance Reviews

  • Will

     ~
    Might 17th, 2018 at 12:53 pm

    Didn’t transfer my insurance from one automotive to another. I have been driving around without insurance coverage for 2 months. Fuming as I’m already being ripped off as a new driver paying over £2300

    Sort of insurance coverage (e.g. House/Travel/Motor/Telephone/Pet): Automotive

  • maureen taylor

     ~
    April 29th, 2018 at 2:12 pm

    I rang the automotive insurance number.I wasn’t enquiring about my automotive policy however to ask if that they had a document of any house coverage that I may need with them.I was quite distressed as I couldn’t find any house insurance coverage papers and was frightened that I used to be uninsured.As I rang at a busy time I had already been provided a name back service.Which I was very happy with.The young woman I spoke to (I feel was Lauren) was very useful and comforting. She couldn’t find a residence policy so transferred me to the relative department. A very pleasant man(NEDV Daniel) checked and found I didn’t have a policy with them and gave me a quote for residence insurance. Ultimately I discovered I used to be insured and all my paperwork have been on line.Both these employees members have been wonderful. Career and very type to me on a troublesome day. Please cross these feedback on and thank them.In future I will all the time go to your companyfirst.

    Sort of insurance (e.g. Residence/Journey/Motor/Telephone/Pet): 01702523054

  • Ben alvis

     ~
    April 9th, 2018 at 9:10 pm

    Took out direct line public liability insurance last August. Made a claim after my digger was stolen from a locked compound.the service from direct line has been apauling so far ( April 2018) still no pay out. Even after I have my telephone recording which specifically states that I was coated for theft!
    This coverage prices me over £500 every year and is by far the worst service and insurance company I’ve ever dealt with.
    I might strongly advocate to anyone not to even contemplate taking out insurance with direct line.
    All theve despatched me so far is a cheque for £25. Which sums up the joke of a company direct line are!

    Sort of insurance coverage (e.g. Residence/Travel/Motor/Telephone/Pet): Public legal responsibility

  • Debi

     ~
    March 21st, 2018 at 5:15 pm

    Official Grievance – Because you apparently don’t have a complaints division.

    You’re actually good you recognize. My husband and I received wiped out on a brow of a hill, on a blind bend yesterday, as a result of a lady, in a four×4, didn’t need to drive by means of an inch and a half snow pile, so she determined to go around the snow and ended up on our aspect of the street, that being, not the right one by regulation for her to be driving on, and completely smashed our automotive all the best way down the suitable hand aspect. The automotive was very vocal on this occasion, telling us our right indicator was defective, as it lay a couple of metres down the street.

    You have been very good on the telephone yesterday, taking all of our details and receiving all of our photographic proof, like the place the whole of our Mercedes Benz aspect has been bashed in, and the place my husband tried really onerous to get out of her means, and go up the embankment on the left hand aspect, which again, the car injury exhibits all of the scratches on this aspect of the automotive but since we have now acquired our hire automotive, which is not like for like, but a tiny automotive, once we had a Mercedes, your interest degree has out of the blue diminished?

    The hire automotive chappie enquired to why we have been having such a small automotive when our broken, bashed injured car was a Merc, and he went on to elucidate that if it wasn’t our fault, then we should always get a like for like alternative car and with no time limit – oh, great we thought, again on to the telephone to you. You have to have made a mistake one way or the other Direct Line.

    My husband has been on the telephone to certainly one of your reps now for about 40 minutes, they are refusing to place him via to a manger, refusing to offer him your complaints process, (by the best way Direct Line, do you know you don’t actually have a complaints division??!) Actually? Properly, that’s what my husband has been advised by your stated rep. Mmmmm. Fascinating, and in addition illegal I consider.

    You’ve got put this incident by means of to her insurance company as twin duty? She was on our aspect of the street and the injury to the automotive proves this, and we’ve got footage, however no you could have still put it by way of as our fault additionally. So, when is it our fault that she was on our aspect of the street Direct Line?

    The place are your managers to speak to? Why have we been refused your complaints process? Why are you the one Company in the UK that doesn’t should have a complaints division? Why will our hire automotive be taken off us within 21 days although we have now carried out completely nothing improper and then you definitely tell us it should take as much as three months – what are we imagined to do and not using a automotive?

    All we did yesterday was exit and get hit by a lady that merely didn’t need to get her large four×four tyres moist and nasty in the little snow.

    We’ve got now acquired a “Noddy” hire automotive, which my husband can hardly get out and in of, we are entitled to a like for like hire alternative automotive, as we are absolutely comp, and it wasn’t our fault.
    Now, we now have 21 days to get you to type this out, when you could have put it by way of to the other get together as duel duty, plus on prime of that, you stated the timeframe can be right down to the other celebration, but we apparently only have 21 days with this hire automotive? What occurs if they don’t report it to their insurers they usually just get their broken fastened? What happens when the 21 days is up? All of this was not our fault and now you’re being utterly unprofessional and utterly out of order.
    We’re full comp with you and have never claimed in all of the years we’ve been with you, which is about 20, each of us. Since we can’t converse to anybody in charge, or get hold of your complaints process, because the division apparently doesn’t exist, we thought you may like to talk about it on right here, in front of all the world?

    This is unacceptable on so many ranges, and we will see from the dangerous critiques we now have just discovered on Google that you are excellent at getting individuals to return with you, but you attempt to make a claim, wow, you’re in for a really unhappy time, when all you do is cream the money of us people. Issues arise, you don’t need to know. This was not our fault – why wasn’t this put by means of to the opposite insurers as that reality, when you’ve the photographs as proof together with her tyre marks and injury?

    Why are you not chasing them, as apparently, we’re on a decent deadline (That you simply didn’t tell us concerning the hire automotive chappie did!!?)

    No, you’re simply leaving it to some admin bod who might take a look at it in a couple of weeks if we’re fortunate, I don’t assume so.

    Sort of insurance coverage (e.g. Residence/Journey/Motor/Telephone/Pet): Automotive

  • John Kirkwood

     ~
    March 12th, 2018 at 4:40 pm

    Doubtless the worst experience I’ve ever encountered with an organization.
    Had to make a house claim back in January resulting from 2.5 foot of snow collapsing my storage roof
    I’ve been given the runaround for almost 2 months now
    Their claims handlers ( claims consortium group) had 3 separate claims operating for the same incident and truly accused me of fraud on the phone.
    The claim was validated on 9th Feb and I was advised last Thursday 9th March that the declare can be finalised and paid in full inside 24 hours minus the VAT factor. I referred to as CCG at the moment for an update they usually informed me that they have been waiting for additional quotes ( I offered 2 quotes on 5th Feb which Direct line don’t have a problem with, nevertheless CCG now appear to be disputing them and need further quotes )
    In the meantime my 7 bikes and all contents are corroding badly in the damaged garage. After elevating a proper grievance and insisting that that is sorted out in the present day because of the impression it’s having on my health and wellbeing, I acquired a name again from CCG offering a settlement determine beneath 50% of the claim value. ( it seems the tail is wagging the canine here )
    Communication has been absolutely dreadful, with direct line claims handler saying one thing and CCG saying the whole opposite.
    Bottom line, probably the most hectic thing that I’ve ever needed to cope with in my life, plainly nobody communicates and is aware of what’s occurring.
    If this is the usual of service on the premium all singing all dancing degree of cover that Mr Wolf advertises, then God help anyone with a lesser policy.
    I’ve been a loyal Direct line Buyer for many years with automotive and house insurance coverage, properly , not for much longer.
    Please, go elsewhere for insurance, they are fast sufficient to take your policy premium but if you find yourself in your hour of need they merely let you down.

    Sort of insurance coverage (e.g. House/Travel/Motor/Telephone/Pet): House premium

  • Kiran Sidhu

     ~
    February fifth, 2018 at 11:13 am

    Avoid directline in any respect prices!!! Full sharks. Web site outlines one time period and then the claims division translate it to a totally totally different approach.

  • Mary Doherty

     ~
    January 20th, 2018 at 7:29 pm

    I might not advocate direct line as a automotive insurer. For the first time in my 35 years of driving I had an accident that was the fault of another driver. It took 2 hours to have the ability to contact DL by phone. They referred my case to green flag who have been diabolical. Outcome we have been stranded 190 miles away from residence and needed to find our own approach house in -6 to – 10 levels. They did not reply to calls once we left our details. Absolutely complete does not mean absolutely complete insurance as they do not ship the package deal you pay for

    Sort of insurance (e.g. House/Travel/Motor/Telephone/Pet): Motor

  • Robert M

     ~
    January ninth, 2018 at 9:47 am

    I have been with Direct Line for my automotive insurance for a few years (as has my companion) although they have never been the most cost effective. This was as a result of I assumed it will be sensible to be insured by a well-known brand who I assumed I might trust. As pretty as the employees It is something I’ll NEVER do it once more.

    Last yr my automotive was hit from behind when stationary by one other car ( I had sprint cam) and this was reported the identical day to Direct Line. The operated took an in depth description of the incident and guaranteed me that because I was stationary and hit from behind I used to be not at fault. Having been informed this I went via the declare course of and handed over the £300 extra to get my car repaired. Six months on I phoned them to investigate as to what progress that they had made. I was advised the opposite driver was insured however the company who he was insured with was well known for not responding properly to claims. A number of months later I acquired a twelve page (roughly) accident report which wanted to be crammed in after which signed to say I was prepared to seem in courtroom ought to it’s required, to which I immediately crammed in and returned. Unsure why they didn’t send this earlier, however I assumed this was their process. Anyhow, a number of months later I acquired a letter saying . . .

    “We have carried out extensive investigations into the responsible party and although every attempt has been made to recover the losses, our efforts have proved unsuccessful.”

    “ We do not believe there are realistic prospects of success if we pursue this matter further. We therefore have no alternative but to close our file”

    So although I used to be not at fault for this accident, I was left to pay the bill for the surplus (which the repairer knowledgeable me exceed the cost of the restore) and the years of elevated premiums as a result of them not bothering to pursue the driving force at fault and simply placing the declare on my document!

    I inform you now, I recommend anybody considering of using them should significantly look elsewhere, like what my companion and I will do as soon as our policies expire. Through the years I’ve really helpful them to countless associates which I can guarantee you will not renew once they study of my experience. I’ll never do enterprise with them again as a result of what’s using being insured if the company who you’re insured with provides up pursuing any declare you make towards one other driver, and this is with my policy having legal protection.

    Sort of insurance (e.g. Residence/Journey/Motor/Telephone/Pet): Automotive

  • Dominic Richardson

     ~
    January 8th, 2018 at 2:00 pm

    They love to take your cash however they lie about every part they are doing till they’ve pushed the declare by way of and you’ve got now options left.
    They inform you to buy older automobiles than what you’ve.

    As a previous touch upon this website says:”I’ve found them impolite, dishonest, uncaring grasping and distrustful, they don’t have your interest in mind only curious about money, I don’t consider in any case these years of loyalty they provide a damn. Don’t use them, you’ll remorse it.”

    I totally agree DO NOT USE

    Thank god I should not have my House insurance with them as I might be shifting right away.

    Sort of insurance coverage (e.g. House/Journey/Motor/Telephone/Pet): Automotive

  • Robert

     ~
    November 1st, 2017 at 5:23 pm

    My boiler ceased working, referred to as 10.30 Saturday night time , engineer referred to as Sunday afternoon and effected a short lived repair whilst waiting for a brand new half.
    All in all an excellent service and response time, this was a lot better than last boiler cover, extremely advocate.

    Sort of insurance coverage (e.g. House/Travel/Motor/Telephone/Pet): House insurance coverage

  • mr c s kendall

     ~
    September 26th, 2017 at 7:14 pm

    poor.. grievance towards shoddy workmanship by their contractors after flood.
    flooring has been stripped back to reveal concrete new flooring laid with no dpm or vapour barrier. tiles laid in kitchen and eating space laid on unlevel flooring ensuing
    in uneven flooring 20 complaints towards dl in all 12 have been upheld no resolution
    perception . even though they have admitted legal responsibility .ongoing grievance with ombudsman. i worry county courtroom is my solely choice
    ps this grievance has been happening since might 2017

    Sort of insurance (e.g. Residence/Journey/Motor/Telephone/Pet): house

  • William Barter

     ~
    August 29th, 2017 at 4:30 pm

    I counsel towards utilizing Direct Line breakdown insurance coverage. Ready three.5 hours on the A303 immediately. And that is NOT a financial institution holiday. In my wildest imagination I didn’t anticipate to have to wait for than one hour….How can they be this ineffective?

    Sort of insurance (e.g. Residence/Travel/Motor/Telephone/Pet): Motor

  • Mike Barth

     ~
    August 1st, 2017 at 12:09 pm

    Outstanding Customer service experience from Direct Line. Pranged my automotive, referred to as DL, they immediately organized for decide up and organized automotive hire there after which. I have had courtesy update calls from the storage. I’m very happy with the best way DL have dealt with me. Gained’t hesitate to advocate them based mostly on my experiences.

    Sort of insurance coverage (e.g. House/Journey/Motor/Telephone/Pet): Motor

  • Sonia Granston

     ~
    July 24th, 2017 at 12:23 am

    In case your considering of utilizing Direct Line Insurance assume again! They are quick to take your cash however the degree of service you obtain in your time of want is mediocre at greatest. After being burgled which is a traumatic enough experience, I have acquired a very hit & miss service and found myself having to constanly chase Direct Line who just fob you off to one among various the shortage lustre corporations they make use of to type out your declare. Acquired £25 refund after putting in a grievance to Direct Line about one of many corporations solely to be advised by one other one (Marindales) that it will take them 7 weeks to switch the damaged double glazed glass and door in my residence. Martindales are blaming Direct Line & the company suppling the door for the delay and I am nonetheless waiting for Direct Line to return my present calls. Absolute joke – as if being burgled isn’t distressing sufficient.

  • Nicola Tanner

     ~
    July 18th, 2017 at 11:20 am

    Keep away from Directline motor insurance like the plague!

    If in case you have a non-fault claim, they may mechanically put you on a credit score rent for a alternative automotive without informing you. This bumps up the fee unnecessarily and the third celebration insurer will refuse to pay out. YOU ARE THEN LIABLE FOR EXCESSIVE CAR HIRE CHARGES AND LEGAL COSTS!

    Sort of insurance coverage (e.g. House/Journey/Motor/Telephone/Pet): Motor

  • Natalia L

     ~
    June 29th, 2017 at 7:03 pm

    Would never ever advocate this automotive insurance.Been with them for six years-paying rather a lot comparing to other corporations and made one declare for accident that wasnt my fault they usually dont care about it at all.its been a yr almost they usually didnt do anything with it untill i needed to cancel I noticed that its not solved yet.Complete rip off without any correct customer service

    Sort of insurance coverage (e.g. Residence/Journey/Motor/Telephone/Pet): automotive

  • Peter newson

     ~
    June 10th, 2017 at 7:17 am

    Direct line refused to renew my automotive coverage on the grounds I’m overseas for five to 6 months of the yr not the automotive me personally I was advised I am not. full time resident yeti own a enterprise and a number of other property’s pay tax national insurance the only cause they knew I used to be going overseas as I bought one other car to take our canine with us .as I was insured with direct line ,iPhoned for a quote and informed them I might be taking automotive away .the quote was foolish cash .completely thought nothing of it until renewal for my automotive .so anybody within the Similar position please don’t use direct line as you’ll be refused insurance then are in jeopardy of not getting insured from another company . I’ll pursue this as far as I can

    Sort of insurance coverage (e.g. House/Journey/Motor/Telephone/Pet): Motor

  • Rob

     ~
    April 25th, 2017 at 9:22 pm

    I lately utilized for a automotive insurance coverage quote they usually provided a favourable worth. My automotive was delivered early and so I went to vary the quote to start out 2 days earlier than initially deliberate. This elevated the quote by £100. I referred to as the customer support staff they usually simply spoke over me continually before telling me there was nothing they might do and would not match the worth. I went elsewhere. Be warned.

  • keith forsyth

     ~
    April 19th, 2017 at 6:19 pm

    there are not any phrases to cover the truth of coping with this firm, weeks making an attempt to type out a claim to be informed they’re making an attempt to contact the assessor, to lastly be informed eight weeks later that we not coated underneath any facet of the what can only be described as miss-sold insurance. so we’re left with big maintain in the ceiling, injury to the curtains, carpet and aspect unit and numerous other gadgets after the water from the storm injury induced unprecedented quantities of water and the roof gave in….

    in reality the insurance isn’t well worth the paper its written on and whenever you need it most, your not coated, you could as properly save your self the premium every year…and have none…the final value to you continues to be the same however at the least you’ll be able to put the premium in the direction of the repair costs.

    Sort of insurance coverage (e.g. Residence/Travel/Motor/Telephone/Pet): house

  • Jack Burton

     ~
    April 6th, 2017 at 11:22 am

    Absolutely terrible service on my House contents declare.
    They appear to need to make the claims process as troublesome as attainable. It seems that photographs of a clearly past restore laptop, the original receipt and the field aren’t adequate proof to show a claim.
    Now having to contain the FOS to resolve because the CEO’s grievance handling office are just as dangerous because the claims division!

    Sort of insurance (e.g. Residence/Travel/Motor/Telephone/Pet): house

  • Alex Taylor

     ~
    April 2nd, 2017 at 2:30 pm

    Was in hospital in Europe for two weeks, full run around. Tried to get me to fly again regardless that the physician stated I used to be not match to fly. They booked the ticket anyhow and threatened me they may cxl my cowl if I didn’t get on the flight. I ended up getting on the flight in the long run. Claims are a nightmare, don’t anticipate to see your cash for 6 months.

    Sort of insurance coverage (e.g. House/Travel/Motor/Telephone/Pet): Travel

  • Daniel Tregear

     ~
    March 12th, 2017 at 9:49 pm

    I had a journey insurance coverage claim with DL. Appalling. They repeatedly say documents not loaded, and I do imply repeatedly. I uploaded 6 occasions and ultimately gave up.
    Value for money is moderately dependant on the claims division…that is the primary ever claim I attempted to make and I used to be just stalled and stonewalled. So I’ve to price them on that foundation – not the cheapness of their policy

    Sort of insurance (e.g. Residence/Travel/Motor/Telephone/Pet): Travel

  • Robert lord

     ~
    February 2nd, 2017 at three:29 pm

    To day I contacted direct line home insurance coverage over mis classification on my bungalow from final yr.Not only did Steven who I spoke to type out my drawback but in addition contacted his superior who’s refunding last yr’s overpayment which all informed comes to roughly £110 but was also apologized profusely.I personally really feel this is one company that really look after clients and after 9 years we’ll stay with them.

  • Robert Hardy

     ~
    January 14th, 2017 at 1:33 pm

    Nowhere on its website is there any indication of how much an extension of the policy to cowl EU driving is more likely to value. It value them my insurance coverage, as, once I realised that there was no point out of European coverage within the quotation course of, I delved deeper and realised that it needs to be utilized for on a trip by journey foundation. They anticipate their clients to abide by the principle of utmost good religion, yet break it by failing to brazenly disclose the shortage of European cover and hide the probably value of it from their clients. A dishonest firm.

    Sort of insurance coverage (e.g. Residence/Journey/Motor/Telephone/Pet): Motor

  • John-Paul

     ~
    December 22nd, 2016 at 10:05 pm

    Direct line are filled with argumentative employees that don’t want to make it easier to in the slitest I do know from my very own experience with them having motor insurance for the last yr with them! Firstly they acquired info written down incorrectly on my motor insurance incorrectly somewhat than amending it they stated to go away if will probably be advantageous after in search of recommendation off trade and requirements I quoted direct line my reference quantity with them that they should Amend the errors of my motor insurance coverage certificates because it’s a legal document! It took me a yr to get this lastly carried out all employees do at direct line is argue with their clients quite than helping them! To add to issues making it worse, a useless member of employees made me lose my 2 years no claims as within the phrases of One among their managers ‘the staff memeber ticked a wrong box stating you made a claim and we can see you just called in to make an enquiry’ how incompetent can some one be! This took a month to amend earlier than lastly getting my 2 years no claims discount again! I was promised name backs by employees at direct line, and none of them where met via out my grievance. I finally left direct line this December 2016 and was promised to have my proof of 2 years no claims despatched to me in the submit to seek out out but again Direct line had Royally messed issues up for me again! Within the letter it says that I have 2 years no claims however underneath the sentance stating that it says 1 declare notified, I have tried to insure myself with 3 totally different automotive insurance coverage suppliers with this proof and have been refused to insure my automotive for the rationale the letter of proof of my 2 years no claims is contradicting because it says I have 2 years no claims ‘however’ it additionally says I’ve 1 notified declare! I rung up again they usually read by means of my notes and agreed this was their error ‘yet again’ Thanks a bunch Direct line! I’m now alone at Christmas due to your cow boy unprofessional methods! Good ridence to them and avoid at all prices!! Don’t say I didn’t warn you and thank me later, regards JP

  • Gavin Langeveldt

     ~
    November 8th, 2016 at three:33 pm

    Rubish Customer service.
    I might by no means use them again
    They do not handle calls properly and won’t reply to letters – general a really poor service.

    Sort of insurance (e.g. House/Travel/Motor/Telephone/Pet): Motor

  • john

     ~
    October 19th, 2016 at three:10 pm

    I was going to complete an internet buy of a Directline house contents insurance coverage. I saved my quote and logged in a couple of occasions to evaluate and make sure this was the correct policy for me. I changed one entry to adjust my quote (£3.00 more). Once I logged in for the final time to purchase, I get the message that “… you seem to have made a few changes to your policy, why not give our consultants a ring?” This was not non-compulsory as I might not proceed to purchase on-line!! This one excessive annoyance stopped me from buying this product. What else have been they not going to provide the choice to do?

    Sort of insurance (e.g. House/Journey/Motor/Telephone/Pet): Residence Contents

  • Peter

     ~
    October 11th, 2016 at eight:18 pm

    Been with direct line 15 years, spent over 25000 with them, I’ve discovered them rude, dishonest, uncaring greedy and distrustful, they do not have your curiosity in thoughts solely thinking about cash, I do not consider in any case these years of loyalty they provide a damn. Don’t use them, you’ll remorse it.

  • keith

     ~
    September 30th, 2016 at 12:09 am

    Direct line claims get their Landlords insurance for the most effective. they only mislead you into buying increasingly more. I have numerous properties insured with them for many years and have not made a claim for anything however now that I want them they tell me I am not coated. As a result of a tenant shifting out and leaving a multitude I rang them to ask for help as I used to be not sure what to do next. Before answering my questions they made me pay out £43 more telling me because the tenant had moved out and the home was now empty and wouldn’t be insured in any other case. after taking my money they then stated that because the tenant had executed the stuff then I was not coated. The TV advert is misleading and never truthful as you need to insure towards your tenants as properly.
    Landlords remember Not recomended, poor service, untruthful

    Sort of insurance coverage (e.g. House/Journey/Motor/Telephone/Pet): landlords

  • Jonathan Cooper

     ~
    September fifth, 2016 at 6:21 pm

    DO NOT USE DirectLine…ever! They reward Buyer Loyalty by ripping you off and making you pay triple the going fee for House and Contents Insurance and Landlord Insurance.

    I had a House and Contents Policy £640/yr, Swinton £214
    Landlord Insurance was £600 after a declare for a locksmith to open a door and substitute a barrel (which value £260), Direct Line upped the Policy to £950/yr.

    Absolute surprising customer service, woeful reward for four years of Customer Loyalty and I’ll by no means ever use Direct Line so long as I breath!!

    The worst firm I have EVER needed to cope with.

    Sort of insurance coverage (e.g. House/Journey/Motor/Telephone/Pet): House, Contents and Landlord

  • David Phillips

     ~
    August 1st, 2016 at 12:22 pm

    Direct Line Insurance Providers is now just as poor as the opposite corporations on the market.

    Direct Line not are the most effective Insurer – they’ve taken the price chopping measures too far and within the customer service dept/ as different corporations have.

    Current automotive collision – previous boy pulled out on me on a roundabout.
    I needed to cope with one other company DL had outsourced to for the repairs.
    DL had f*cked up which company was going to be offering courtesy automotive.
    Referred to as DL to sort- they STILL didn’t know – then put the telephone down on me!

    In the long run I needed to contact DL by way of Twitter (as there’s NO different option to contact aside from telephone) – An honest man referred to as Craig ended up resoling the difficulty – but I STLL needed to type courtesy automotive myself, with the third get together (Enterprise).
    The automotive offered was a diesel ‘bus’ – I have a petroleum sports activities coupe.

    Repair was good, however surrounding paintwork marred and stands out. It has ruined the look of my car. I have informed DL, however no response / help acquired.

    Now a month later, my renewal is due. ONE HUNDRED AND EIGHTY POUNDS more than it ought to be – because the claim is ‘ongoing’. In reality the chap I spoke to said they might discover out about legal responsibility and get back to me. He did this morning – ‘the third party Insurer knows nothing about the claim’. That was the response I acquired. So DL had not carried out their job and officially obtained in touch with the third social gathering in the first place; more incompetence.

    Significantly the Administrators of this company should have had a lobotomy; why pay out for a clients restore then hike the renewal worth to lose them?

    I’ve ELEVEN years protected no claims bonus, however the renewal premium with DL is nearly 50% extra. ALL different insurers I tried increased it by £30-40.

    Respect going to Craig on the DL Twitter feed and Ben on the renewal cancellation line – you have to be operating this company. With out them my star scores can be 1 across the board.

    Bye bye Direct Line.

    Sort of insurance coverage (e.g. Residence/Travel/Motor/Telephone/Pet): Motor

  • Vahraz Nikzad

     ~
    July 4th, 2016 at three:04 pm

    Direct Line are cheaters. Watch out not to get into their lure like me:
    I’ve had content insurance coverage with them starting July 2012, on the similar time I applied for my mortgage, and different insurances. They deliberately renewed my insurance – not 1 yr after then – but 7 month after on February 2013; and continued renewal on 1 yr foundation afterwards. I didn’t know the rationale for that till now (July 2016) that I requested to cancel the insurance coverage (I by no means made any claims), they usually informed me because the last renewal was made less than 6 month in the past (February 2016), they have been going to cost me about £40 penalty. Apparently, they have deliberately shifted the renewal by some means to have the ability to charge me once they would anticipate me to have a desirous about renewal / better offers. I have been working with a lot of insurances and have by no means had such experience with any of them.

    Sort of insurance coverage (e.g. House/Travel/Motor/Telephone/Pet): House Content material

  • Aimee Cuthbert

     ~
    June 8th, 2016 at eight:53 pm

    Surprising customer service. Unable to reply any questions of why my insurance was cancelled. Failed to tell me my insurance was cancelled, so was unknowingly, illegally driving my automotive. Additionally overcharged me earlier than cancelling the insurance coverage and still preventing for a refund. Would 100% not advocate this company.

    Sort of insurance (e.g. Residence/Journey/Motor/Telephone/Pet): Automotive Insurance

  • Irena Pritchard

     ~
    April 21st, 2016 at 10:58 pm

    My automotive failed its MOT, not value fixing, gone to scrap yard. Direct Line charged me £47.50 for “cancelling the insurance”. Been insured with them for 15 years.
    House insurance coverage renewal got here up. Worth gone up 20%, regardless of 10+ years of no claims. Whereas on hols our chimney developed a serious leak, despite being repointed last yr. Just enquired with Direct Line if we have been coated and the next night time, 8pm, we have been referred to as to say our premium has gone up by £100, even earlier than the claim/no claim has been determined/accredited. This firm needs to type numerous points out. Been insured with them for 25 years, but good bye and good bye. No business behaving this manner will survive for long. Only a disgrace.

    Sort of insurance (e.g. House/Journey/Motor/Telephone/Pet): House and Motor

  • Tim Darch

     ~
    April 17th, 2016 at 3:31 pm

    Distinctive Dangerous Customer Service BEFORE even taking insurance coverage

    I obtained a quote on-line for my automotive, I went to simply accept it right now and to pay solely to be advised that there was a problem and I needed to telephone in.

    Phoned within the ‘advisor’ who insisted that I HAD to do a new quote (and little question get he’ll get the commission), however I used to be not going to play that recreation. Asked to speak to a supervisor, but he hung up on me.

    He had additionally removed my quote from their system, however he forgot I’ve it as an e mail, so raised it with their on-line customer providers.

    4 hours later still not sorted so won’t be utilizing them, however have raised a grievance which little question they may ignore. Greatest part of it was they cant even dial a landline number, they insist that I need to use a cellular!

    Sorry but from what was one a superb firm, they have turned in to an absolute farce, and so far as I’m concerned one that I can by no means advocate to others in future

    Sort of insurance coverage (e.g. Residence/Travel/Motor/Telephone/Pet): Motor

  • Hannah

     ~
    April 2nd, 2016 at three:14 pm

    Pricey viewers,

    Just lately Direct Line Insurance Household and Legal Safety was helping us negotiate a ultimate settlement by way of mediation with another get together. On the outset Direct Line Insurance by way of their own commissioned Solicitor (later it transpired solicitor was a part of the Direct Line Insurance Group albeit a pretence of being ‘independent’ -DLG Legal Providers) clearly suggested all events that Direct Line Insurance was not going to reclaim any of their costs incurred. The Direct Line Insurance instructed solicitor and barrister collectively halfway suggested that Direct Line Insurance was going to reclaim 12.5% of our settlement – both acted very shifty and to us it turned clear they probably had a vested curiosity as soon as the settlement figure was turning into beneficiant. On the day Direct Line Insurance (by way of telephone and later by way of e-mails) confirmed that they might not be reclaiming ‘disbursements’ from our settlement and weren’t enclosed in schedule of losses served on all events earlier than mediation. Nevertheless, Direct Line Insurance/DLG Legal Providers went again on this and took monies from our settlement with out our consent on pay day. Direct Line Insurance has upheld our grievance however refused to offer us our cash and arrogantly advised us to pursue the matter with the Financial Ombudsmen which we’re. We are additionally taking legal motion towards Direct Line Insurance for making our younger family endure – fortunately we recorded all the mediation on a tool (learnt to report every part after a collection of similar encounters with liars) and are exposing these insurance crooks to TV and other types of media.

    Since we’ve spoken to lots of pals of ours who are acquainted about our circumstances and the way we have now been taken advantage of. 5 families that we know have cancelled their insurance with Direct Line Insurance as a direct results of hearing of how we have been treated.

    Do not use this rogue and ruthless firm. They’re sharks as is their legal division.

    Direct Line Insurance – you’ll be on BBC’s Watchdog’s wall of shame.

    Sort of insurance coverage (e.g. Residence/Journey/Motor/Telephone/Pet): Residence buildings and contents insurance

  • Dinesh

     ~
    April 1st, 2016 at 5:34 pm

    Yesterday, I bought my automotive insurance from Directline,online, acquired no confirmation e-mail or phone name of cash taken, policy quantity not to mention any paperwork, I rang and received related after 64 minutes and was advised they don’t e mail any paperwork and my paperwork might be posted to receive by seven days, I have to policy document to gather my newly parched automotive and without insurance automotive supplier wouldn’t launch the automotive or acquire street tax. You’ll be able to solely contact them by telephone which they do not decide and takes ages to reply that’s in case you are lucky. NEVER AGAIN is so careless in even offering receipt of cost

    Sort of insurance coverage (e.g. House/Travel/Motor/Telephone/Pet): Motor

  • Sharon Wallace

     ~
    March 11th, 2016 at 2:47 pm

    Simply initiated a declare with Direct Line for unintentional injury to my laptop computer.. i used to be requested how many claims i have remodeled my lifetime??? how many in last 4 months and what number of in 12 mths.. the last 2 i understand however in a lifetime???

    I used to be then informed that i had to pay £100 extra when it was handed to their claims handlers.. earlier than i might even be assessed i have to pay the excess?? why.. why don’t they assess 1st after which determine on plan of action whether or not restore or exchange .. i’m under no circumstances proud of this and its simply a case of that’s it accept it… even the excess is giant.. i can be cancelling my coverage and shifting elsewhere.. I will buy my very own laptop computer…

    Sort of insurance coverage (e.g. Residence/Travel/Motor/Telephone/Pet): House

  • janine kettlewell

     ~
    March 2nd, 2016 at 1:52 pm

    I used to be just lately involved in a automotive accident which was the third celebration’s fault. My automotive was took to a storage somewhere in Barnsley which is approx 30 miles away they stated it wanted £3,500 value of repairs which they have been prepared to do. The repair took 9 days so Direct line sent me a cheque for £40 because it was over every week, once I acquired my automotive back the repair was shoddy and appeared like a rushed job to me they usually hadn’t repaired quite a bit so I contacted direct line and was greeted by a man on the telephone who made me feel like I was ripping direct line off as a result of he stated they weren’t conscious of all the injury, all I can say is that their assessor must want specs as my automotive was in such a state that the other automotive that hit me was written off! So my automotive went again to Barnsley on the Monday with the garage saying by the top of the week it might be again, not so, we at the moment are into the 2nd week and nonetheless no signal so I rang direct line to ask the place it was and when it might be back they didn’t have a clue in order that they left a message with the garage in Barnsley to get back to me which they haven’t but. I requested direct line if I might be receiving one other £40 for the delay with the repair, not a chance they say. So beware direct line promise things nevertheless it seems to me they take your automotive to an affordable garbage garage and pocket their saving then throw £40 at you to keep you cheerful. I guess they’re saving greater than £40!

    Sort of insurance coverage (e.g. House/Journey/Motor/Telephone/Pet): Automotive

  • Pete

     ~
    February 19th, 2016 at 5:44 am

    I’ve been insured with direct line from once I passed my check, which is a few years now. I had collected 9 years no claims, nevertheless remember that direct line solely recognise 5 years. Lately I was concerned in a minor accident which on the face of it was my fault (truthful enough). All I’ll say is it’s smiles and courtesy when your paying their ever growing premiums nevertheless this shortly modifications if you would like one thing again for the years of paying cash to them. They provide you a devoted individual to call which is a shambles, you’ll be able to by no means get by means of to anyone and if the car isn’t value a lot they’ll write it off after you look forward to every week or so. Mine nonetheless drives fantastic but there’s bodywork injury. Additionally the engineer I spoke to needed 10% scrap value of the automotive + my extra of £400. It’s all a con and riddled with corruption. These insurance coverage corporations are in the same league because the criminals who stole the pensions of the now aged who need to work of their retirement. They should be shamed however the entire system is filled with grasping, fats bloated “legal criminals” operating this nation, completely satisfied to exist in happiness off the misery of others.

    Sort of insurance coverage (e.g. House/Travel/Motor/Telephone/Pet): automotive

  • Sandra Leverett

     ~
    November 27th, 2015 at 10:05 am

    I’ve acquired wonderful customer service from Direct Line. We are in the means of shifting home and have had a time period once we needed each houses insured. They arranged it very simply with a minimal quantity of fuss and at a very affordable price. They even extended the period of cover for both for an extra 30 days at no additional charge. They have made insurance coverage cover straightforward at a time of great stress for us.
    Relating to their automotive insurance I am additionally very impressed. We had a good friend taking care of our home and pets whereas we have been away for a weekend. With one easy name they put her on our automotive policy for £3.18!

    Sort of insurance (e.g. Residence/Travel/Motor/Telephone/Pet): House/Automotive

  • Liz

     ~
    October 8th, 2015 at 2:23 pm

    I have just had a renewal letter from Direct Line stating that my house insurance is £600 a yr. Luckily I checked it and felt that I was being ripped off! They say within the letter that there isn’t a have to contact them as they’ll routinely renew it. I attempted ringing them to debate why the coverage was so expensive as we now have been with them for 7 years and by no means had a claim.unfortunately it’s virtually unimaginable to get via to customer support. My husband crammed in their house insurance coverage on line and was quoted £230 with all of the extras we would have liked. I can’t understand why they penalise loyal clients and supply deals to new clients. I ultimately received by way of to customer support after a 20 minute wait on the telephone. I have cancelled the coverage and would advise anyone in search of insurance to go to Examine the Market. We have now been given a less expensive quote a saving of £38 a month for precisely the same cover. DONOT Use DIRECT LINE in your insurance.

    Sort of insurance (e.g. Residence/Journey/Motor/Telephone/Pet): House

  • Jxx

     ~
    September 14th, 2015 at 2:32 pm

    Dreadful company. Have been with this company for three or four years. We’ve never made a declare earlier than. Making an attempt to make a small claim on unintentional injury on mobile phone. Once we phoned up we have been handled by very curt call centre individual and upshot is we’ll have to attend ages for them to cope with the declare then ages until they determine whether or not we ‘qualify’ – then it’s not for an equal telephone anyway – a lot for brand spanking new for previous. Would undoubtedly NOT advocate this company.

    Sort of insurance coverage (e.g. Residence/Travel/Motor/Telephone/Pet): Residence

  • surjit kaur

     ~
    August 26th, 2015 at 6:35 pm

    I might not recomend Direct Line Ins automotive or House . Firstly once I had a non- fault accident. I suffered trauma to my neck. And simply needed to get residence. They didn’t drive me house or to a protected place because it was getting dark. The recuperate driver just took my automotive. if it weren’t for the police who attended I might have been stranded.
    Close to the House Ins. Once I referred to as them with my concern about major cracks in backyard patio. as an alternative of sending any person round. They informed me I must get a builder to take a look at it and to send them a report. plus whenever you name them and have gone via improper dept the employees dont appear to know where you to switch you too.

    Sort of insurance (e.g. Residence/Journey/Motor/Telephone/Pet): Automotive/Residence

  • Brian Roocroft

     ~
    Might 6th, 2015 at 5:50 pm

    My advice to anybody considering or renewing their residence insurance with Direct Line is don’t! I had a brand new toilet fitted last yr and unbeknown to me the bathtub was not fitted appropriately leading to water seeping behind and underneath the bathtub. Solely observed this lately because of wet coming by way of onto the plaster within the bed room next door. The corporate who fitted the toilet has sadly ceased to trade. I contacted Direct Line, my insurer but they won’t cowl anything for dangerous workmanship, which covers anything for my part. Might I add that I’ve by no means made a declare in 40 years. Additionally taking a look at my coverage, this yr that they had inserted an excess of £350 for water injury which was not within the previous yr coverage. As said above, my advice is to find a better insurer

    Sort of insurance coverage (e.g. House/Journey/Motor/Telephone/Pet): House

  • Daybreak Connor

     ~
    March 10th, 2015 at 7:53 pm

    I just lately had injury to my automotive after a storm (particles was on the street). I’ve never claimed on any insurance policy earlier than and was pleasantly stunned at how quick and easy the entire process was with Direct Line. I would definitely advocate them to anyone contemplating them for automotive insurance coverage. My repairs took longer than planned because of elements not being obtainable, and, true to their word, they paid me £70 for the wait. I might give them 5 stars for customer support and for a way they handled my declare – shortly and efficiently. I am glad I selected them to insure my automotive.

    Sort of insurance (e.g. Residence/Travel/Motor/Telephone/Pet): Automotive

  • Jennifer frayling

     ~
    January 11th, 2015 at 5:42 pm

    I might identical to to say that my expertise with direct line pet insurance was sensible. I had to make an unlucky declare for remedy to my canine (who in the long run, unfortunately died). Direct Line payed out promptly and provided a councillor for my loss (should I require one). Additionally they reimbursed me some payments that I had payed once I forgot to cancel direct debit in my grief. Thank you Direct Line for making the state of affairs rather less demanding.

    Sort of insurance (e.g. House/Journey/Motor/Telephone/Pet): pet

  • freefall man

     ~
    April 6th, 2014 at 7:41 pm

    Okay my issues began when i modified insurer to direct line
    i referred to as and bought a policy “home insurance plus”over the telephone,i informed the agent every thing,my previous insurers,my expensive interest gadgets that have been listed and specified underneath my earlier coverage..

    okay agent tells me all my goods are coated for the sums ive asked,all my items are insured exactly as ive requested,the agent tells me in contrast to my previous insurers “i do not have to separately listing anything thats value underneath £4000 each…..!!im informed if i can carry it,its insured!….after being informed EVERYTHING i needed to listen to ,the agent ends the gross sales pitch with some meaningless words about personnel effects or possessions being coated but a worth limit was on those gadgets,considering like several sane considering human being i duly assume nothing of it as all i’ve with out query made positive are coated EARLY ON IN PHONE CALL..within the event something occurs to my stuff whereas at residence or away i pay my premium and the jobs achieved….good!!

    Subsequent the unthinkable happens,i drive 130 miles away from house,park up,go into a lodge,return to my car to seek out all my clothes and a few belongings strewn across a garden and thru a hedge..

    the police are referred to as…….the claim begins!!

    So after reporting the claim pretty much the very first thing im suggested is a few measily restrict on any claim from an unattended motorcar!!horrified i clarify this cant be right as when i took out the policy i made positive the agent was properly knowledgeable about my items,their values,and what i wanted from my cover,

    The grievance begins with customer care and repair

    Ok this is where im slicing it brief,but in essence,the sales and repair “customer relations” uphold my grievance..its formally agreed my coverage is miss bought over the telephone,the call is transcripted and certainly every little thing i say is true,of the miss sale and the miss illustration of the duvet again is just not in question,this is all recorded on direct strains personal methods

    now over the course of weeks and weeks of problem and extreme private anguish im contacted by nearly each member of buyer relations and their managers,over managers,senior managers ,the listing goes on and on and on,every one among these individuals are telling me the decision is obvious,the miss sale even clearer,the “we are so so sorrys” maintain coming,but all recorded calls maintain telling me “this claim must be paid in full!!”

    Like everybody else ive spent the hours and hours and hours caught on the telephone listening to that stupid music,somtimes to be reduce off midway via,somtimes to speak to someone who will name again,”in fact you wait in all day they usually dont name”,i spend more often than not simply getting increasingly more indignant and feeling stupid….silly for listening to them,silly for being made a idiot of..

    Ok now a grievance is issued towards claims,this brings a barely better feeling of someones listening as i do get some calls from claims,claims themselves are on report telling me personally “we have no problem with this claim,i have since found out claims contacted my previous insurers to confirm i had all the goods i said i had insured with them,also they are left in no doubt everything ive said to this point is absolutely true!..”i assume it exhibits the lengths these individuals go to to attempt to get out of paying”!!a woman in claims tells me i have no drawback with this claim i am reporting it must be paid in full as a money settlement!I ask”so you’re paying the declare in full?”sure it is going to be settled in full,i might be getting one in every of my colleuges to name you soon!!!”in fact im let down by them a couple of occasions,hanging around all day waiting for calls that dont come!
    now without going into specifics as im informed by buyer relations “We have never had a case like this!!”i’ll summarise

    Customer support inform me declare after emails from cliams they affirm AFTER might be settled in full,there’s no method out of this, buyer relations own personnel man says “They may try and find a way”. Alarm bells vary wehn buyer relations ahd ebeen asked by claims “Has anyone told this guy we will pay out in full on this claim? Claims are told by customer service, of course we have inforemed it is being settled in full… after all that is wahy you at claims have told us!!. I’m telling you direct line claims are [comment removed] trying to cover their own tracks! “he has been told on many many occasions”claims inform me declare can be settled in full after customer support add an endorsement to policy,buyer relations are informed by underwriters” we dont need to add something “pay the claim”,claims say many many occasions they’re paying it and regularly change their minds ..claims are advised by their very own firm..this coverage was miss bought “we are in trouble here” pay the claim!!,claims proceed to mess me around,resulting in me loosing a holiday,being sent to docs and prescribed sleeping drugs and anti depressants “first and only time in my life!!”

    Claims call me and now inform me they’re paying an interim cost. I’m informed by woman at claiums “This is an interim payment… we are not sure how or who will be paying the difference!!!”

    Ok the interim cost arrives,the claims individuals now advise “this is all we will pay!”,i say hold on ive been informed by EVERYONE at EVERY degree this claim will and MUST be paid in full…..i am informed it’s up to customer support to type out,it might need to go to fos service!!

    Customer service employees are completely shocked to hear this,i’m informed by a customer support consultant “every member of our team who has listened and read the sales transcripts agrees you were miss sold,and the policy was mis represented,the sales staff deviated from the strict sales script that all sales staff MUST use..then theres the recorded fact i was told anything that was worth less than £4000 didnt have to be listed separately as was the case with my old insurance company,so some of my stuff claims say isnt covered is as a direct result of them telling me on recorded call “i didnt have too!!!??also im simply advised,”should you can carry it,and its value lower than £4000 pounds per item,your coated!!again im advised,there isn’t a question direct line are at fault,there isn’t a question we’re in the improper..this declare have to be paid!!

    I am then suggested by buyer providers that their management ,senior management,have all agreed the same,all admit i’ve been informed this many many occasions and apologize in the strongest terms,again im advised it has already been checked out by their very own inhouse fos stage two staff who again say..we’ve to pay this declare in full,direct line are incorrect here.no question about it!
    customer support and direct line sale now inform me they are routinely issuing me with a compensation “the max they can give in that department” as gesture of goodwill and to attempt to make amends for my remedy

    So here i’m at this time,sunday sixth april 2014,the entire mess has gone on for months and months and months,ive been miss led,some might say lied to,ive been promised a lot and yet acquired nothing but handled with contempt by direct line houses claims workforce
    The thieves stole my stuff,direct line claims seen to need to take my soul!!
    Disgrace on you direct line claims…shame on you!!,after reading all these instances online right now i felt i just needed to write and advise everybody dont consider a phrase they are saying, of all of the thieves ive had the misfortune of meeting these days they are by far probably the most despicable

    Keep away from them just like the plague!!

    Sort of insurance (e.g. House/Journey/Motor/Telephone/Pet): house insurance plus coverage

  • Jane Tuck

     ~
    March 18th, 2014 at 10:31 am

    I have utterly misplaced religion in direct line insurance. Final month I wanted to make a claim for storm injury and water ingress and thus far, I’ve not acquired a name or spoken to anyone that can assist me progress my claim. I have requested a number of name returns, promised a managers call again which did not occur. Yesterday, I emailed my grievance to them, no contact by any means, this has left me with unrepaired storm injury roof and water ingress. I reside in a semi and my neighbour made an identical claim with another insurer and this has been accepted ! That is completely embarrassing for me and not to mention aggravating. Not that it makes any distinction to direct line, but I have been a loyal customer for many years – disgraceful and shameful customer providers. I can’t let this go.

    Sort of insurance (e.g. House/Travel/Motor/Telephone/Pet): House

  • will mcdonald

     ~
    March 14th, 2014 at three:32 pm

    Direct Line’s customer support has now hit all-time low. When it was owned by RBS, it was probably the greatest and most professional insurers in Britain. Now underneath new ownership is has develop into worse than third price.
    For instance, whenever you name Direct Line, the standard wait now’s 20 minutes before your name is answered. In most situations, the individual you’re chatting with doesn’t have the answer and refers you to another division where you begin from scratch – another 20 minutes wait, one other set of security questions.
    We had a no fault claim resulting from one other automotive crashing into ours. Direct Line had our automotive for two months before coping with it, and this inspite of us chasing them up each other day. What a shame for a corporation that was as soon as so good, and is now simply dreadful. Simply concerning the worst customer expertise you’ll be able to think about.

  • pia streiff

     ~
    March 8th, 2014 at 3:10 pm

    Horrible – don’t ever think about insuring with them! Quick to take your money, but no help or service when wanted.
    Storm of 23rd December introduced down our boundary wall and destroyed garden furniture – logged a claim, and haven’t heard from them since! Loss adjuster got here to type out wall claim – stated it won’t pay regardless of it being storm injury resulting from a fallen tree. Re destroyed backyard furniture which they stated they might cover, pictures sent in as requested, yet no further reply since 23rd December!!!! I have had no acknowledgement of letters despatched, no written report from loss adjuster, can’t ring them as the premium telephone quantity leaves you on the loop for an hour earlier than saying “there has been a fault” and slicing you off….3months later and never a word…..

    Sort of insurance (e.g. House/Travel/Motor/Telephone/Pet): house and buildings

  • Chris gilbertson

     ~
    March 1st, 2014 at 6:23 pm

    Brief version: Do not get residence insurance with Direct Line!

    Why?

    Dec 24th roof broken in first of many storms to hit the UK and claim made.

    67 days later have simply had a telephone call from their loss adjuster (Cunningham and Lyndsey?) stating that it seems the roof repair quote is for maintenance so they can’t course of the declare.

    I haven’t the power to record out what has occurred with this extraordinary insurance company between the claim being made and now. Like different reviewers it involved literally hours and hours of being on hold and regularly changing info being given.

    Shameful and admittedly unbelievable how an organization like this will exist in broad daylight within the trendy western world.

    I can’t advocate an alternate insurer however please save yourself the blood boiling frustration my wife and I have been via these previous couple of months.

    And our roof continues to be letting water by way of every time it rains.

    Sort of insurance coverage (e.g. House/Journey/Motor/Telephone/Pet): House

  • Chris Candler

     ~
    February 24th, 2014 at 5:32 pm

    House insurance went up regardless of 9years No Claims Low cost. When asked why no rationalization was advised ‘we dont have to explain….’. This does not seem uncommon as earlier corporations quietly put up the worth yearly. I modified to Direct Line for this and now they do the identical. Enquiries and solutions are pc driven. Customer respect is tough work. Widespread sense isn’t on the pc. All on 0845 numbers. They dont seem to treat us as a paying buyer.

    Sort of insurance coverage (e.g. Residence/Travel/Motor/Telephone/Pet): Residence

  • jocelyn hooton

     ~
    February 14th, 2014 at 9:29 pm

    Fast sufficient to promote you a policy, however dreadful relating to a declare. Flooded since Jan 3 – managed afer 3 days to get a reply and since then nothing. The strains continually busy and on 0845 numbers which you pay for. Thus far about 3/4hrs value of calls from 8am to 8pm. Can be posting them a big bill once we dry out. Also no response to letters we now have sent to claims workplace. All in all a nasty operating of a company which definitely do not put their clients at the prime of the listing. Nowadays of know-how they need to have e-mail which helps the shopper get by way of shortly.

    Sort of insurance (e.g. House/Travel/Motor/Telephone/Pet): Residence

  • William Salt

     ~
    February third, 2014 at 8:26 pm

    Usually okay when it comes to customer support or having to make a claim, however in the event you anticipate any customer loyalty assume again. They offer good deals on-line for brand spanking new clients, however when the renewal comes within the premium is hiked up with no justification. Mine was elevated by around £250 with no modifications to policy made, no claims and 9+ years no claims bonus. Once I tried to modify to a brand new automotive in a lower insurance coverage group they needed to put my premium up again by another £50. The web quote from Direct Line’s own website was £275 cheaper as was half a dozen quotes from different recognized corporations. Once I questioned this I used to be advised to cancel my present coverage after which re-apply on the website. The Direct Line loyalty advisor couldn’t give a solution as to why they hiked up the costs or why a customer should keep loyal to Direct Line once they hike up prices.

    Sort of insurance coverage (e.g. House/Travel/Motor/Telephone/Pet): Automotive

  • keith lawes

     ~
    January 11th, 2014 at 1:48 pm

    Have been making an attempt for three hours to contact them. Just held in queues for 20 min then reduce off – only need to improve my insurance coverage. Obtained fed up so did an on-line search and now I’ve cancelled all as a result of they will’t answer a telephone. I have saved £80.

    Sort of insurance (e.g. Residence/Journey/Motor/Telephone/Pet): automotive

  • Laura Tuffin

     ~
    Might 23rd, 2013 at 8:57 pm

    I used to be with Direct Line for about 3 years they usually have been all the time efficient and delivered however after taking advice from my family I realised I was paying far more than them for primary residence insurance.

    Direct Line could not worth match other worth deals, the difference was virtually £30 per 30 days. I’m now with M&S.

    Direct Line have been very cooperative when it came to transferring and again environment friendly, just a shame that they have been too expensive and out of price range.

    Sort of insurance (e.g. Residence/Travel/Motor/Telephone/Pet): Residence

  • Tara

     ~
    April 25th, 2013 at 10:41 pm

    I have been with Direct Line for many years and not a lot to say apart that they all the time find it arduous to make the funds. This yr renewal came very high, almost doubled. I checked on-line and get half the worth quote. So changed the insurance coverage alone identify with the brand new quote. I used to be sluggish to ship them the requested transfer of NCD and while away, as an alternative of raising the insurance, they cancelled it !!! on the telephone, they might solely renew with hundred pounds additional. I discover this very disloyal to a very long time shopper.

    Sort of insurance coverage (e.g. House/Travel/Motor/Telephone/Pet): automotive

  • Miss Arnold

     ~
    March 21st, 2013 at eight:29 pm

    We have been burgled in London. Fortunately they only received into one room however still took tv, DVD, PS3, DVD assortment, handbag and so on acquired stolen. direct line have been truly really useful and supportive. They changed new for previous – they only requested for an inventory of DVD’s and video games that went lacking and sourced all the things they might – more obscure ones they gave us a cash settlement. All our electricals they despatched new replacements. I’ve been burgled before and that insurance coverage firm (nationwide) have been awful – queried every thing and made it worse than the theft.

    Anyway we have been very grateful that it made a terrible experience much less dangerous and I have been with them ever since.